Good company culture can fight internal theft
When people love their job and are engaged, they won’t be as tempted to steal. Unfortunately, many of the employees in the workforce are not engaged. In fact, Bob Kelleher claims that seven out of ten employees are unengaged at work, which can lead to them actively undermining and even working against the company. In their eyes, theft may seem justified because of how they feel about the business. This poses an incredible threat to the health of the firm and an even more incredible responsibility to the managers. The good news is that the answer to this problem is simply the opposite of the problem itself: good company culture. Managers should actively work to build engagement and lead by example. Enthusiasm and negativity are both contagious – it’s up to us which one we want to spread.
Compensate for external theft by building loyal customer relationships
A store that is solely focused on catching crooks will most likely not spend as much time treating the real customers right. As a result, even if the theft level goes down, it’s possible that more paying customers will also never come back – which could result in more lost profit dollars than the theft was taking away. The key here is to find a balance between the two so that providing excellent customer service doesn’t suffer because employees are consistently critical of people in the store. With the correct methods, customer service will be boosted while shoplifting will decline. One way of doing this is making verbal contact with every customer who enters the store. Good customers will appreciate the gesture, while shoplifters will become uneasy and even give up stealing altogether.
Be consistent with your anti-theft approaches
Once employees and clients understand that theft is taken seriously by the business, the chance that either group will take something declines. But consistency is key. If only part of the management team views theft as a serious issue, employees and customers could strategically wait for the other managers to be on duty so that they can more easily exploit their situation. In the end, it comes down to this: Build an environment that encourages the best in employees and customers while establishing firm and consistent rules of conduct for everyone who enters the building.